FAQ

WHAT DOES “GRATUITY FREE” MEAN?

IT MEANS PHILO BARBER STUDIO DOES NOT BELIVE IN TIPS. WE DON’T FLIP THE iPAD YOUR WAY TO “ANSWER A FEW QUESTIONS”. THE PRICE YOU SEE, IS THE PRICE YOU PAY. I JUST NEED YOUR SIGNATURE :)

HOW DO I BOOK?

WELCOME TO THE CLUB! ALL NEW CLIENTS HAVE TO BOOK ONLINE USING THE “BOOK ONLINE” BUTTON UNDER MY BUSINESS IF YOU’VE GOOGLED ME, THE “BOOK NOW” BUTTON ON INSTAGRAM IF YOU FOUND ME THROUGH ONE OF MY VIDEOS, OR HERE … FROM THERE, YOU CREATE AN ACCOUNT ON VAGARO, LOOK AT MY AVAILABILITY, AND BROWSE THROUGH MY SERVICE MENU. I DON’T JUST DO HAIRCUTS, I OFFER A FEW OTHER GROOMING SERVICES. I CAN’T WAIT TO MEET YOU!

WHY DO I HAVE TO CREATE AN ACCOUNT?

TO OFFER A PERSONALIZED EXPERIENCE AT A HIGH LEVEL. IT HELPS ME KEEP NOTES ON YOUR PREFERENCES, OUR TOPICS, YOUR HAIRCUT APPOINTMENT HISTORY. WE AIM TO MAKE EVERY APPOINTMENT A CONTINUATION OF THE LAST.

WHAT IS THE BEST WAY TO CONTACT THE SHOP?

TEXT MESSAGE. 603 - 840 -1767

I RESPOND DURING BUSINESS HOURS, OR THE NEXT BUSINESS DAY. THE SHOP IS CLOSED SUNDAYS AND MONDAYS, AND SOME MAJOR HOLIDAYS. FOLLOW ME ON INSTAGRAM FOR UPDATES

I DO NOT RESPOND TO DIRECT MESSAGES ON SOCIAL MEDIA AS THEY TEND TO GET BURIED OR HIDDEN. I DO NOT REPLY TO EMAILS.

WHAT’S YOUR CANCELLATION POLICY?

NOTIFY ME 24HRS (MINIMUM) BEFORE YOUR APPOINTMENT TO AVOID CANCELLATION FEES. YOU CAN BROWSE THE FULL POLICY HERE

HOW DO I CANCEL?

TEXT ME. DO NOT TRY TO REPLY TO EMAILS. DO NOT PUT IT IN THE NOTES OF YOUR APPOINTMENT (THOSE NOTES ARE READ DAY OF, AT THE TIME OF YOUR APPONTMENT)